BT Broadband And Phone Network Suffers Major Outage Across UK


BT’s broadband and phone network has suffered an outage across the UK, and its customer services phone lines are out of action – leaving many of its customers having to turn to Twitter to get answers as to why they’re experiencing difficulties.
BT confirmed in a tweet that many of its customers are experiencing network problems, and said that engineers are on site now in order to rectify the situation.

Customers from Manchester, London, Bristol, Birmingham, Coventry and Glasgow and other areas have reported issues with their BT connection, stating that those cities as well as Leicester, Guildford and Edinburgh were all affected by the network problems.

However, some customers have reported on the Downdetector website in the last half an hour (as of 5.30 pm Tuesday) that their broadband services or phone lines have started working again.

According to BT’s service status page, nationwide BT broadband problems should be fixed by 18:00 – but it has singled out some areas where problems with BT Infinity, broadband and telephone services are either “ongoing” or will be fixed after that time.


Asmaa Mubita is a Kenyan journalist of international repute with over fifteen years of experience in broadcast journalism. Asmaa Mubita began his journalism career at the Kenyan state broadcaster (KBC) and later worked at the KTN owned by the Standard Group and Citizen Television, the flagship brand of Royal Media Services. These exploits together with his reporting experience with the Voice of America, CNN and BBC have been rewarded with local and global recognition.