BT’s broadband and phone network has suffered an outage across the UK, and its customer services phone lines are out of action – leaving many of its customers having to turn to Twitter to get answers as to why they’re experiencing difficulties.
BT confirmed in a tweet that many of its customers are experiencing network problems, and said that engineers are on site now in order to rectify the situation.
Customers from Manchester, London, Bristol, Birmingham, Coventry and Glasgow and other areas have reported issues with their BT connection, stating that those cities as well as Leicester, Guildford and Edinburgh were all affected by the network problems.
However, some customers have reported on the Downdetector website in the last half an hour (as of 5.30 pm Tuesday) that their broadband services or phone lines have started working again.
According to BT’s service status page, nationwide BT broadband problems should be fixed by 18:00 – but it has singled out some areas where problems with BT Infinity, broadband and telephone services are either “ongoing” or will be fixed after that time.