The 5 Best E-Commerce Websites In India With Excellent Customer Service

Customer service, in the recent past has gained huge momentum and is given prime importance when it comes to juggling the various elements of a business. It not only creates a harbor of trust for the potential clients and customers but also helps keep the loyal ones satisfied and helps in retaining them. This is done only by maintaining a cloud call centre instead of the traditional one. The main motto of cloud call centre solutions is to benefit customers by creating a profitable customer engagement hub under low infrastructure costs.

Customer service is important to an organization because it is often the only contact a customer has with a company, when they have a question or a product issue.

Let’s find out the some of the best websites in India with excellent customer service and what keeps them ticking.

The key to their success is indefinitely the constant and consistent customer service support. Customers rarely face problems when it comes to navigating from one option to another. The help one can get is uniform on all platforms and that makes it reliable for the customers to fall back on, in times of need. They also have collaborated with several other businesses and helped customers benefit from the best of their services. The freecharge add money offer for any purchases is one such example.

Snapdeal conquering the hearts of many is an understatement. The e-store has grown at a rapid pace and one of the main reasons behind it was its efficient customer service. Ensuring customer’s security has been its main objective. When you are shopping online, it’s obvious to be apprehensive when it comes to monetary transactions. You never know how your information can be misused. But Snapdeal successfully managed to break free from such myths and live up to its reputation.

Time has always been a major criteria when it comes to choosing our favorites amongst a plethora of online stores. Jabong understands that and delivers to the best of its abilities. Also, it has left no stone unturned when it comes to providing the very best customer support. They respect the customer’s time and treat it just as valuable. Speedy deliveries and even better exchange or return programs are what makes this website preferable over the others.

Their customer service team is fully equipped to deal with any kind of situation that the company might face. They not only go the extra mile to satisfy their customers but make an effort to further match up to their wants and needs. Any query placed before them is prioritized and duly solved within the given framework of time. Being amongst the first few e-commerce website in India, FashionAndYou may no longer hold the No.1 position in Indian fashion e-commerce industry, but has managed to maintain an exceptional customer service through all these years.

Any foodie would be familiar with this name. For all those times when your hunger pangs kick in, Zomato has gladly obliged and stuck true to its motto “Never have a bad meal.” The thoroughly checked reviews and verified conditions, make it highly trustworthy. Currently operating in more than 20 countries worldwide, Zomato is the market leader in value terms and is rated as one of the best in the country in terms of customer service and sales.

About the author

An anchor with CNBC TV18 for almost 4 years. Also co-anchors prime-time market shows like Power Breakfast, Traders only, Markets Mid-day and NSE Closing Bell.